This easy-to-follow primer on mattress components will help you understand what the latest advancements mean for comfort, durability and support—and, most important, how they affect your customers’ sleep. BY JULIE A. PALM There was a time when springs, foams and latex knew their place in beds. Innersprings provided a durable,…
National survey finds consumers willing to pay more for certified foam, confirms the importance of a comfortable mattress with quality materials for a good night’s sleep
Nine out of 10 recent or upcoming mattress buyers are more likely to purchase a mattress that contains CertiPUR-US-certified flexible polyurethane foam, according to benchmark research conducted through an independent, nationally recognized SurveyGizmo consumer panel for the CertiPUR-US Certification Program.
CertiPUR-US is a foam certification program administered by the nonprofit Alliance for Flexible Polyurethane Foam, headquartered in Rochester Hills, Michigan.
More than 90% of those surveyed said they are willing to pay more to ensure the foam is certified. Forty-six percent said they are willing to pay $50 or more, and 30% would pay more than $75 extra.
The online survey respondents, randomly selected in a SurveyGizmo consumer panel, were limited to those who had purchased a mattress within the past 12 months or were planning to in the next 12 months. Among the survey’s goals were to gauge buyers’ receptivity to the concept of certified foam for those not aware of it and to discover their propensity to purchase a mattress containing certified foam.
Nearly all respondents (99%) said the quality of their mattress is important to getting a good night’s sleep, with 84% of those saying it was very important. When asked to rank what matters most when deciding to purchase a mattress, not surprisingly, comfort was the top answer, followed by price, “materials the mattress is made of,” warranty, brand name, appearance of mattress, customer/user reviews, made without chemicals of concern, return policy and delivery speed.
More than half of recent and future mattress buyers (56%) consider themselves very knowledgeable or knowledgeable about mattress materials. Forty-five percent admitted they are not knowledgeable.
The top three places, in order, cited by respondents about where they learn about mattress materials were manufacturer or retailer websites, health/consumer/home websites, and information on mattresses and labels at point of purchase.
For those respondents who had purchased a mattress online in the past year, sites selected were department store website (31%), sites that sell only mattresses (22 %), and Amazon (19%). For those purchasing in-store, top answers were mattress specialty store (43%), department store (21%), furniture store (15%) and big-box store (15%).
Ninety-four percent of respondents agreed it is important or very important for the salesperson they are working with to be knowledgeable about the foam in the mattress.
Nearly all (96%) of the recent mattress buyers surveyed say they are very satisfied or satisfied with the mattress they purchased.
Many respondents (41%) said they were aware of the CertiPUR-US certification. Other certification programs were ranked in recognition as follows: GreenGuard 26%, Green Bear 10% and Oeko-Tex 6%.
At the conclusion of the survey and after reading a short description about the CertiPUR-US Certification Program, mattress shoppers’ receptivity about foam certification increased significantly, with 88% saying it would be important or very important to purchase a mattress containing CertiPUR-US-certified foam. More than 90% said they would be willing to pay more to ensure the foam is certified.