E-commerce shoppers can now return unwanted items, including home furnishings and decor, to more than 2,000 FedEx locations nationwide.
SANTA MONICA, Calif. – E-commerce returns company Happy Returns has partnered with FedEx to offer in-person service at more than 2,000 FedEx locations nationwide.
The new service started in Los Angeles and will spread nationwide by the end of the month. Shoppers can now return merchandise – including home furnishings and décor – in person, without a box or label and receive an immediate refund.
“We are very excited to work with Happy Returns as we make the returns experience more convenient for shoppers while also streamlining the process for merchants,” said Ryan Kelly, FedEx vice president of global e-commerce marketing.
The return process starts on the retailer’s website or at HappyReturns.com, where shoppers receive a QR code. Then they bring the items to be returned plus the QR code to a FedEx office to complete the return.
A typical return takes less than a minute and is approved in real-time, according to the company. Happy Returns initiates refunds immediately in most cases. Using Happy Returns’ technology, FedEx will then aggregate box-free items from multiple merchants into a single shipment, reducing the cost of the process for participating retailers.
The aggregated shipments from FedEx Office locations will then be sent to one of two regional processing hubs, which use proprietary software to accept, sort and process co-mingled returns.
By adding FedEx to its network, Happy Returns will quadruple the number of locations where shoppers can drop off returns. There are currently 500 existing return locations in Happy Returns’ network located in traditional retailers, shopping malls, campus bookstores and office buildings.
The new FedEx partnership includes 1,992 total stores in the continental U.S. and 343 FedEx store-in-stores in Walmart locations.